Terms & Conditions
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<p>
Hikialani Resort Destinations manages residential vacation rental
properties that are privately owned by individuals. By putting down a
deposit and reserving a property, you are entering into a rental contract
with Hikialani Resort Destinations that is governed by the laws of the
state of Hawaii and the Hawaii Landlord Tenant Code (HRS 467).
</p>
<p><strong>Payment Terms</strong></p>
<p>
Initial Deposit: A 50% deposit of the total contract owed (room
night, Hawaii GET (4.167%), TAT (10.25% of rent only) and HCTAT (3.00%)
refundable security deposit, options where applicable and a cleaning fee)
is due at the time of booking, plus a non-refundable $35 reservation fee.
</p>
<p>
Final Payment: The final balance is due within 60 days of arrival and
is non-refundable. The final payment will include the remaining 50%
balance due.
</p>
<p>
Cancellation Policy: Holiday reservations are non-refundable after
July 1. For all other dates, there is a $150 cancellation processing
fee for all reservations cancelled prior to 61 days of arrival.
Cancellations within 60 days of arrival or “no-shows” will be subject to
full forfeiture.
</p>
<p>
Security Deposit: There will be a $500 refundable security deposit
collected with each reservation, along with a third party insurance plan.
The security deposit will be refunded within 14 days of departure in the
same method it was paid, subject to inspection. Guests are liable for any
damage/loss to the unit and of the articles within. In the event of a
security deposit retention, a written explanation of the damages and
charges will be provided. The purchase of a third party insurance plan or
damage waiver does not override Hikialani’s security deposit policy.
</p>
<p>
Reservation Prices Do Not Include: Expenses and items not mentioned,
including, but not limited to: transportation, tips for personal services,
meals, telephone calls, and other items of a personal nature.
</p>
<p>
Payments may be made by: Visa, Mastercard, Discover, or American
Express. To pay by check, mail your check directly to:
</p>
<p>Hikialani Resort Destinations, Inc.</p>
<p>62-3600 Amaui Place #E102</p>
<p>Kamuela, HI 92662</p>
<p><strong>Rules for Your Stay</strong></p>
<p>
<strong>Our check-in time is 3:00pm check-out time 11:00am</strong
>.
</p>
<p>
Maximum Occupants: Each of our properties has a strict maximum sleeps
capacity. Guests are required to provide the accurate number of people who
will be staying in the unit at the time of booking. If the occupants
exceed the limit, you may be required to rent an additional unit or to pay
a per person daily surcharge. In some cases, you may not be allowed to
stay in the unit if the maximum capacity is exceeded. Violation of this
policy may also result in the retention of the security deposit.
</p>
<p>
Parking: Parking varies per property and is detailed within the
property description.
</p>
<p>
Events: Parties, events and social gatherings are strictly prohibited
due to the rules of the resort and homeowners associations (HOA). Guests
who violate this policy may be evicted from the premises and charged the
fines imposed by the HOA
</p>
<p>
Maintenance: Hikialani Resort Destinations is a rental agent only and
is not responsible for the maintenance and upkeep of communal areas or
facilities. We will make every effort to inform guests of common area
maintenance projects when that information is provided to us.
</p>
<p>
Smoking: Smoking is strictly prohibited in all properties, including
the lanai, balcony and common areas. A $150 fee may be charged for
ionization, if smoking in the property is detected.
</p>
<p>
Usage of Rental Property: By signing a contract, you agree that
the rental property shall be used only for residential purposes, no
animals and for no other purpose whatsoever. While you use and
occupy the property, you agree to observe and comply with all
restrictions, laws and ordinances affecting the premises or occupancy
thereof. You further agree that no use shall be made of the property, or
acts done which will increase the existing rate of insurance upon the
property, or will cause a cancellation of any insurance policy covering
the property.
</p>
<p><strong>Additional Terms & Conditions</strong></p>
<p>
Property Availability: All reservations booked online are considered
tentative until you are notified of acceptance. If no discrepancies, we
quickly approve and accept your request. Please note that due to
maintenance and other unforeseen events, the particular unit you have
requested may not be available at the time of your stay. If we are unable
to confirm you in the unit you have requested, we will make every effort
to accommodate you in a comparable unit or property. Special requests are
not guaranteed and guests are not entitled to a refund or unit move if a
special request is unable to be granted.
</p>
<p>
Unit Amenities: All units are equipped with a washer & dryer,
beach towels & hotel linens. To get you started before you shop for
your family vacation needs, we have supplied you toilet paper, paper
towels, laundry detergent, dishwashing liquid, dishwasher detergent and
trash bags. Beach toys and gear vary by unit and are not guaranteed but
are welcomed for use. Sports and beach gear can also be purchased or
rented at various locations within the resorts.
</p>
<p>
Private Pools & Hot Tub: Villas and homes with private pools may
be heated for an additional daily surcharge. Hot tub hours vary by
property due to equipment type. Children must be supervised at all
times. Guests who rent a home with a private pool must sign a pool waiver
form and assume all liability for pool use and enjoyment.
</p>
<p>
Resort Quiet Time : Resort quiet time is 10:00 p.m. to 8:00 a.m.
During this time period, all lanai noise must cease including the public
areas.
</p>
<p>
Scheduled Maintenance Services: Being on a tropical island is
paradise, but even paradise needs on-going upkeep and maintenance. Due to
travel restrictions with service companies, Tenant agrees to allow
scheduled repairs or services such as air conditioning services and
association pest control. These two items, especially, guarantee an
enjoyable stay in paradise!
</p>
<p>
Mauna Kea Resort Access Fees: The Mauna Kea offers guests access to
their two hotels at daily family/group fee. These fees are based upon
check-in and check-out dates and may not be modified to
match Tenant’s activities or schedules. Late departures may use the
resort that day, taking advantage of clubhouse facilities up to 6:00 p.m.
to shower and change before flight departure.<br /><br />Mauna Lani Owners
Beach Club Access: Mauna Lani homeowners extend
complimentary access to the Owners Beach Club. Rules and regulations
should be followed to ensure on-going access.
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